Nationwide UK Delivery
Trade Accounts Available
Technical Support
Nationwide UK Delivery
Trade Accounts Available
Technical Support
Most UK orders are delivered within 2–5 working days, including processing and transit time.
Orders are usually processed within 1–2 working days. Orders placed before 2:00 PM UK time are typically processed the same day.
Shipping costs are calculated at checkout based on the size, weight, value, and delivery method of your order.
Free delivery may be available on selected products or orders. Any applicable offers will be shown at checkout.
Yes. Tracking information will be provided by email once your order has been dispatched, where available.
Yes. We offer international shipping. Customers outside the UK should contact us for a shipping quote before placing an order.
Yes. Return requests must be submitted within 7 days of receiving your order.
Items must be unused, undamaged, and returned in their original packaging.
A restocking fee of up to 25% may apply to certain returned items.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
Approved refunds are usually processed within 3–5 working days after inspection of the returned goods.
No. We currently do not offer product exchanges.
If an item is unavailable, your order may be held until all products are ready for dispatch. We will contact you if there are any delays.
For large or bulky items, shipping costs may require recalculation. If this happens, we will contact you before processing the order.
Please contact us within 7 days of delivery and provide photos of the item and packaging so we can investigate and resolve the issue.
Contact our support team within 7 days of receiving your order and we will work to resolve the issue promptly.
No. All returns must be authorised by our team before being sent back.
Additional delivery charges may apply if delivery attempts fail due to incorrect address details or customer unavailability.
You can reach us by phone at +44 161 439 1253 or by email at info@ddsgroup.co.uk during business hours.
Our customer support team is available Monday to Friday, 8:00 AM – 6:00 PM.
Yes. We can provide shipping quotes for large orders, bulky products, and international deliveries.
If tracking information is available, it will be sent to you after dispatch. You can also contact our team for updates.
Our team can assist with product selection and general order enquiries. Contact us and we'll be happy to help.
We aim to respond to all enquiries as quickly as possible during normal business hours.
